Hyperax 2023 Volt RV, 2024 Volt 2 +2 more: Equipment — carrier/rack

Affects Hyperax 2023 Volt RV, 2024 Volt 2, 2024 Volt 2 LHB, Volt RV Lite · — — about 2K vehicles.

The hazard

A disengaged latch may allow the e-bike to shift out of position, increasing the risk of a crash or injury.

What to do

Owners are advised to stop using the e-bike carriers. Couture Co will reimburse owners for cost of the carrier, free of charge. Owner notification letters were mailed January 7, 2026. Owners may contact Couture Co customer service at 1-888-886-2898.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational