Mercedes-Benz Sprinter 2500: Structure — frame and members

Affects Mercedes-Benz Sprinter 2500 · 2023–2024 — about 366 vehicles.

The hazard

Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.

What to do

Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational