New Flyer · United States · Mod
New Flyer Xcelsior: Structure — escape/egress/exit
Affects New Flyer Xcelsior · 2012–2025 — about 2K vehicles.
The hazard
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
What to do
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Critical — crash/injury risk now
High — injury risk; see remedy
Moderate — fix at next service
Low — minor / informational