Mercedes-Benz S 580, S 500: Communication — auto crash notification

Affects Mercedes-Benz S 580, S 500 · 2021 — about 21 vehicles.

The hazard

A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.

What to do

Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational