Ford F-350 SD, F-250 SD +3 more: Equipment — owners/service/other manual

Affects Ford F-350 SD, F-250 SD, F-450 SD, F-550 SD, Expedition · 2018–2023 — about 691K vehicles.

The hazard

Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.

What to do

Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational