Mercedes-Benz Sprinter 4500, Sprinter 3500 +3 more: Communication — auto crash notification

Affects Mercedes-Benz Sprinter 4500, Sprinter 3500, Sprinter 2500, Sprinter 1500, Metris · 2019–2021 — about 20K vehicles.

The hazard

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

What to do

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational