Mercedes-Benz EQS 580, EQS 450: Communication — auto crash notification

Affects Mercedes-Benz EQS 580, EQS 450 · 2022 — about 8 vehicles.

The hazard

A deactivated overhead control panel will not allow an occupant to manually contact emergency personnel, delaying emergency responders and increasing the risk of injury.

What to do

Dealers will update the overhead control panel software, free of charge. All vehicles have been remedied. Owners may contact MBUSA customer service at 1-800-367-6372.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational