Mercedes-Benz Sprinter 2500, Sprinter 1500 +2 more: Electrical system — software

Affects Mercedes-Benz Sprinter 2500, Sprinter 1500, Sprinter 3500, Sprinter 4500 · 2019–2021 — about 33K vehicles.

The hazard

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

What to do

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational