Mercedes-Benz · United States · High
Mercedes-Benz E300, AMG SLC43 +90 more: Electrical system — software
Affects Mercedes-Benz E300, AMG SLC43, AMG SL63, AMG GLA45, GLB 250, GLA 250, AMG E63, AMG G63, AMG GLC63, AMG GT63, G 550, GLE 350, GLE 450, GLS450, GLS580, AMG GLC43, S600, SLC300, SLC 43 AMG, AMG CLA45, AMG GLE43, AMG SL65, AMG E43, AMG S63, S65 AMG, AMG GT C, AMG GT R, AMG GT S, GLC 350, S 560 E, S650, SLC 300, GLS 550, SL 450, GLS 450, E 300, CLS 450, GLE 550 E, C 350 E, E 450, S 560, S 450, GLE 400, CLA250, C300, GLC300, GLE350, S550, E400, AMG GLE63, AMG GT53, GLC 300, A 220, CLA 250, GLS 580, AMG GT, AMG E53, AMG C43, AMG C63, AMG A35, AMG CLA35, AMG CLS53, S560, AMG GLS63, AMG S65, SL550, AMG GT43, AMG GLB35, SL450, CLS550, AMG SLC 43, E550, C 300, SL 550, GLE550E, GLS550, AMG GLE53, AMG GLA35, GLE 580, C350E, B 250E, G550, AMG G65, S550E, GLE400, SL63, GLE 350 E, E 350, AMG CLS63, E 400, E 350 E, CLS 550 · 2016–2021 — about 1.3M vehicles.
The hazard
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
What to do
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.