Mercedes-Benz Metris, Sprinter 1500 +3 more: Electrical system — software

Affects Mercedes-Benz Metris, Sprinter 1500, Sprinter 2500, Sprinter 4500, Sprinter 3500 · 2016–2020 — about 84K vehicles.

The hazard

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

What to do

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational