Mercedes-Benz EQS 450, S 500 +1 more: Communication — auto crash notification

Affects Mercedes-Benz EQS 450, S 500, S 580 · 2022 — about 1K vehicles.

The hazard

A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

What to do

The communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed February 23, 2022. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2022010006.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational