Mercedes-Benz Sprinter 2500, Sprinter 3500 +2 more: Visibility — side/rear

Affects Mercedes-Benz Sprinter 2500, Sprinter 3500, Sprinter 1500, Sprinter 4500 · 2018–2019 — about 1K vehicles.

The hazard

In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.

What to do

DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VERGLAS.

Critical — crash/injury risk now High — injury risk; see remedy Moderate — fix at next service Low — minor / informational