Mercedes-Benz · Canada · High
Mercedes-Benz GLE Class, GLS Class: Heater and Defroster
Affects Mercedes-Benz GLE Class, GLS Class · 2020–2021 — about 7K vehicles.
The hazard
Issue: On certain vehicles, the air conditioning drain hose might be installed incorrectly. This could allow water to leak inside the vehicle. If this happens, electrical components could short circuit. This could affect different parts, such as the door locks and emergency call (eCall) system. It could also result in reduced engine power or cause the vehicle not to start. Note: If this issue is present in your vehicle, you might notice wet carpets in the driver or passenger footwell and fogged windows. This is an expansion of Transport Canada Recall 2021-247. Safety Risk: A loss of engine power could increase the risk of a crash. If the doors cannot be unlocked in an emergency situation, it may be difficult to exit the vehicle. Corrective Actions: Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to inspect how the air conditioning hose is installed and correct it, if necessary. Mercedes-Benz recommends that you should not use the air conditioning until the vehicle is inspected.
What to do
Contact your dealer; the remedy details were not included in the filing.