Mercedes-Benz · Canada · Mod
Mercedes-Benz GLS Class, SL Class +12 more: Other
Affects Mercedes-Benz GLS Class, SL Class, CLS Class, G Class, CLA Class, SLC Class, AMG GT, A Class, GLB Class, S Class, E Class, GLA Class, GLC Class, GLE Class · 2019–2022 — about 50K vehicles.
The hazard
Issue: On certain vehicles equipped with the emergency calling (eCall) system, the SIM card for the communications module could disable itself. If this happens, the eCall system would not work properly when there is a crash or when the SOS button is pressed. Safety Risk: If the eCall system does not work in an emergency situation, there could be a delay in response from emergency services. Corrective Actions: Mercedes-Benz will notify owners by mail and send a wireless over-the-air software update to each vehicle. If the update cannot be completed successfully, you will be notified to schedule an appointment to have the update performed by a dealer.
What to do
Contact your dealer; the remedy details were not included in the filing.